IMPORTANT UPDATE NOTICE - 25th March 2020 - Equine and Small Animal 

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EQUINE UPDATE

IMPORTANT SERVICE UPDATE NOTICE (EFFECTIVE FROM 14th APRIL 2020) FOR OUR EQUINE CLIENTS REGARDING CORONAVIRUS (COVID-19)

We have constantly reviewed our protocols to balance the needs of the horses under our care and those of wider society and human health. The government, in anticipation of an extended period of social distancing, have discussed updating veterinary guidance with our professional and regulatory bodies to reflect this. As such we have now received updated guidance from the RCVS, BVA and BEVA. In line with this guidance we will now be able to see a wider range of cases having carried out a risk assessment on a CASE BY CASE BASIS. THIS INCLUDES VACCINATIONS but, we will only PERFORM VACCINATIONS WITHIN 2 WEEKS OF THEIR DUE DATE OR THOSE WHICH ARE 1ST, 2ND OR 3RD VACCINATIONS, to ensure they are absolutely necessary and to meet our responsibilities to human health. Where cases can be seen and treated via telemedicine they will be.

• WE ARE STILL HERE FOR YOU AND YOUR HORSES 24 HOURS A DAY, 7 DAYS A WEEK AND ARE ONLY A PHONE CALL AWAY (01287 623802). You can also contact our CLEVEDALE VETS EQUINE FACEBOOK PAGE
• Our vets will carry out phone or video consults if required and decide on the need for a physical visit or dispense treatment to post out or collect if necessary
• WE WILL PERFORM VACCINATIONS WITHIN 2 WEEKS OF THEIR DUE DATE AND RESTART/1ST, 2ND OR 3RD VACCINATIONS AS NECESSARY – WE ASK THAT VACCINATIONS (INCLUDING ANY APPLICABLE VISIT FEES) ARE PAID FOR OVER THE PHONE PRIOR TO THE VISIT WHEREVER POSSIBLE, TO MINIMISE HANDLING OF CASH AND POSTING OF INVOICES (Usual payment at the time discounts will apply)
• Pre-purchase examinations (vettings) are deemed unnecessary and will not be performed at this time
• If you are concerned about your horse or are unsure whether we may need to treat your horse (for example horses experiencing difficulty eating, symptoms of gastric ulceration, lameness), PLEASE CONTACT OUR TEAM WHO ARE TRAINED TO PERFORM A RISK ASSESSMENT AND DECIDE ON THE NEED FOR EXAMINATION/TREATMENT
• Some castrations will be carried out if deemed necessary following a risk assessment performed by our team
• We may utilise yard or area visits to minimise journeys and travel time for our staff in line with the government guidance
• Under certain circumstances our team may contact you prior to a visit to discuss social distancing measures
• ONLY 1 PERSON PER HORSE WHEN WE VISIT PLEASE
• IF YOU OR A MEMBER OF YOUR FAMILY HAVE HAD SYMPTOMS OF CORONA VIRUS IN THE LAST 14 DAYS PLEASE MAKE US AWARE IMMEDIATELY AND BEFORE WE VISIT

We would like to thank all our wonderful clients who have, without exception, been incredibly respectful to our team during this challenging period and have shown great understanding. We’ll be doing our very best to keep ourselves and our families safe and we are grateful to our clients who will help us to safely carry out our work. Please continue to be patient with us if our phone lines become busy as some staff are working remotely from home.

Human health must still come first. We have a moral, social and legal responsibility to do this BUT WE WILL DO EVERYTHING IN OUR POWER TO PROTECT THE WELFARE OF ANIMALS WE TREAT IN THESE DIFFICULT TIMES.

We’re still thinking about all our clients and their horses. Remember, we’re only a phone call away if you need us.

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♦IMPORTANT: Small Animal Covid-19 Update:

EFFECTIVE FROM 14th APRIL 2020


******PLEASE READ THIS WHOLE POST******

We have been constantly reviewing our protocols throughout the Covid-19 epidemic in order to balance the needs of the animals under our care along with those of the wider society and human health, while ensuring the health and safety of both our staff and clients being.

The government are likely to announce an extension to the period of social distancing this coming week, and with that in mind they have discussed updating veterinary guidance with our professional and regulatory bodies to ensure that there is no compromise to animal health and welfare as a result of the extension.
As such we have now received updated guidance from the RCVS and BVA. In line with this guidance we will now be able to see a wider range of cases, having carried out a risk assessment on a case by case basis.
As a result of this the following rules now apply, with amendments to the current protocol being highlighted in red:

We will still continue to see all genuine emergencies at the practice.

If you are unsure as to whether your animal needs to be seen, or you would like veterinary advice, may we reassure you that this can be provided over the phone. Phone us as usual and we will arrange for a vet to provide you with telephone triage. They will then decide if the animal needs to be seen face-to-face or if a telephone consultation is sufficient. We have been given a derogation by our regulatory bodies, during the Covid-19 outbreak to be able to dispense medications from phone consultations and so if this is required we will do so.

Please do not fear - if your pet needs to be seen then they will be seen.

Vaccinations: we will now be performing the following DOG vaccinations:
-Primary ‘puppy’ vaccinations
-One year (first annual) dog booster vaccinations
-Annual adult dog Leptospirosis vaccinations if it has been >15m since the last vaccination

Vaccinations: we will now be performing the following CAT vaccinations:
-Primary ‘kitten’ vaccinations
-One year (first annual) cat booster vaccinations
-Annual adult cat vaccinations if it has been >15m since the last vaccination

Vaccinations: we will now be performing Rabbit vaccinations.
-We will now be performing Rabies vaccination boosters, where they are required for certification reasons.

Neutering (Spays and castrations): we will assess the domestic situation in each case; neutering will be carried out if deemed necessary following a risk assessment performed by our team.

For those of you that need to bring your animals to the surgery may we remind you that we will be adhering to social distancing rules and ask that at all times you remain 2 metres away from other clients and our staff members.

The one person per animal rule still applies and we ask that you adhere strictly to this.
When you arrive for an appointment please phone us (if possible) or make us aware that that you have arrived from outside the building (wave through the window).

We will come out to collect your animal from outside and ask you to remain outside/in your car while we examine your animal inside the building.

After examination your animal will be returned to you and treatment plans discussed over the phone.

Do not enter the building without being told to do so by a member of staff.
Anyone permitted to enter the building must wash their hands or use hand sanitizer where washing is not possible.

We would ask you phone us after your animal has been seen to pay over the phone (so that we are not having to handle money).

Please also know that we will be ensuring time between clients to allow us to disinfect the examination room between consultations.

May we remind you that if you, or someone that you live with or care for, has signs of Coronavirus (high temperature or a new cough) that you should NOT come to the practice. Please arrange for someone to bring them in on your behalf but please PHONE US in advance to let us know so that we can take the adequate precautions at our end to protect our staff.

As part of the more extreme measures set out by government on Monday 23rd March we are only allowed to fulfil urgent prescriptions.
Medications that animals cannot be without without becoming ill or suffering can be dispensed for collection from the surgery. We ask you to phone up to request the prescription and pay for this over the phone prior to collection. As above, when you arrive to collect them please phone on arrival or make your presence known and we will bring them out to you.

Wormers and flea/tick treatments cannot be collected from the practice as they are not urgent and therefore you are not allowed to leave your house to collect them. We are, however, able to post these out to you. We will ask for payment for the treatments and the postage over the phone before it is posted out to you.

We appreciate that due to this change in guidance there will be a number of you who have a puppy/kitten that is due a primary vaccination or a dog/cat that is due a booster vaccination. Can we please request that you DO NOT PHONE us to book this appointment UNTIL AFTER LUNCH ON TUESDAY 14TH APRIL, as following a bank holiday weekend we are likely to be extremely busy with emergency phone calls and consultations in the morning, and due to the Covid-19 pandemic are running with a skeleton staff to allow social distancing of staff working within the practice building.

We understand that the above procedures that we have put in place will have an impact on many of you, our clients, and hope that you will understand that these measures are necessary to protect our staff, yourselves, and to limit to spread of the virus across the UK, which is paramount at this time.

Human health must come first at this time. We have a moral, social and legal responsibility to do this BUT WE WILL DO EVERYTHING IN OUR POWER TO PROTECT THE WELFARE OF ANIMALS WE TREAT IN THESE DIFFICULT TIMES.

We would like to thank all of you, our wonderful clients, for your continued support and patience with us during such a difficult time for everyone. You have been incredibly respectful to our team during this challenging period and have shown great understanding.

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We would like to thank you for your continued support and patience with us during such a difficult time for everyone.

Upleatham Surgery
Tel: 01287 623802
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Whitby Surgery
Tel: 01947 825042
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Stokesley Surgery
Tel: 01642 711298
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