IMPORTANT UPDATE NOTICE - 25th March 2020 - Equine and Small Animal 

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EQUINE UPDATE

As we previously committed to do, we have constantly reviewed our protocols to balance the needs of the horses under our care and those of wider society and human health. As a result of the new legislation set out by the government and the clear guidance provided by BEVA, BVA and the RCVS, we are from this point forward until further notice, ceasing all routine work and dealing with EMERGENCIES ONLY. THIS WILL STILL BE 24 HOURS A DAY 7 DAYS A WEEK.

  • We are acutely aware of the concerns you may have about this and would like to reassure you that WE ARE STILL HERE FOR YOU AND YOUR HORSES AND ARE ONLY A PHONE CALL AWAY (01287 623802). You can also contact our CLEVEDALE VETS EQUINE FACEBOOK PAGE
  • Vets will carry out phone or video consults if required and decide on the need for a physical visit or dispense treatment to post out or collect if necessary
  • WE WILL RUN A VACCINE AMNESTY WHEN BUSINESS RETURNS TO NORMAL TO HELP YOU TO RESTART SHOULD YOUR VACCINES LAPSE DURING THIS PERIOD OF ENFORCED LOCKDOWN

Please be mindful that this was absolutely the last thing we wanted to do as caring professionals, who believe in the preventative healthcare provided by routine work. We are devastated to be having to reduce our service to these levels but feel our responsibility to the law and human health is paramount to protect our staff and the clients we serve.

The RCVS have categorically told us, as our regulator, that human health must come first at this time. We have a moral, social and legal responsibility to do this BUT WE WILL DO EVERYTHING IN OUR POWER TO PROTECT THE WELFARE OF ANIMALS WE TREAT IN THESE DIFFICULT TIMES.

We’re thinking about all our clients and their horses. We are only a phone call away if you need us.

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SMALL ANIMAL

As the seriousness of Covid-19 within the UK increases sharply, and in light of the extreme measures set out by government on Monday the 23rd March, and the clear guidance that we have been given by our regulatory bodies the RCVS and BVA, we are from this point forward until further notice, ceasing all routine work and dealing with EMERGENCIES ONLY.

As a result of this the following rules now apply:

  • We will only be seeing genuine emergencies through face-to-face consultations.
  • All routine consultations and operations will be cancelled. This includes all vaccinations at present. We will review this situation in 1 month’s time.
  • If you are unsure as to whether your animal needs to be seen, or you would like veterinary advice, may we reassure you that this can be provided over the phone. Phone us as usual and we will arrange for a vet to provide you with telephone triage. They will then decide if the animal needs to be seen face-to-face or if a telephone consultation is sufficient. We have been given a derogation by our regulatory bodies, during the Covid-19 outbreak to be able to dispense medications from phone consultations and so if this is required we will do so.
  • Please do not fear - if your pet needs to be seen then they will be seen.
  • For those of you with genuine emergencies that will need to bring your animals to the surgery may we remind you that will be adhering to social distancing rules and ask that at all times you remain 2 metres away from other clients and our staff members.
  • The one person per animal rule still applies and we ask that you adhere strictly to this.
  • When you arrive for an appointment please phone us (if possible) or make us aware that that you have arrived from outside the building (wave through the window).
  • Do not enter the building without being told to do so by a member of staff.
  • Anyone entering the building must wash their hands or use hand sanitizer where washing is not possible.
  • We would ask you to pay by contactless card where possible (so that we are not having to handle money) or over the phone for repeat prescriptions / drug orders.
  • Please also know that we will be ensuring time between clients to allow us to disinfect the consult room between consultations. 
  • May we remind you that if you, or someone that you live with or care for, has signs of Coronavirus (high temperature or a new cough) that you should NOT come into the practice. Please arrange for someone to bring them in on your behalf but please PHONE US in advance to let us know so that we can take the adequate precautions at our end to protect our staff.
  • As part of the more extreme measures set out by government on Monday 23rd March we are only allowed to fulfil urgent prescriptions.
  • Medications that animals cannot be without without becoming ill or suffering can be dispensed for collection from the surgery. We ask you to phone up to request the prescription and pay for this over the phone prior to collection. As above, when you arrive to collect them please phone on arrival or make your presence known and we will bring them out to you.
  • Wormers and flea/tick treatments cannot be collected from the practice as they are not urgent and therefore you are not allowed to leave your house to collect them. They should be delayed by 1 month as per vaccinations. Or if you would prefer not to delay then these can be posted out to you. We will ask for payment for the treatments and the postage over the phone before it is posted out to you.

 

We understand that the above procedures that we have put in place will have an impact on many of you, our clients, and hope that you will understand that these measures are necessary to protect our staff, yourselves, and to limit to spread of the virus across the UK, which is paramount at this time.

 

Please be mindful that this was absolutely the last thing we wanted to do as caring professionals. We are devastated to be having to reduce our service to these levels but feel our responsibility to human health is paramount. We are ALL responsible for slowing the spread of the virus.

The RCVS have categorically told us, as our regulator, that human health must come first at this time. We have a moral, social and legal responsibility to do this BUT WE WILL DO EVERYTHING IN OUR POWER TO PROTECT THE WELFARE OF ANIMALS WE TREAT IN THESE DIFFICULT TIMES.

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We would like to thank you for your continued support and patience with us during such a difficult time for everyone.

Upleatham Surgery
Tel: 01287 623802
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Whitby Surgery
Tel: 01947 825042
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Stokesley Surgery
Tel: 01642 711298
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